Contact Us
Florence Walking Tours is an independent travel information website. Contact us about site content, corrections, links, accessibility, or feedback. For an existing booking, payment, cancellation, or tour change, contact the booking provider directly.
Last updated · October 2026
We are not the official website of Florence Walking. We do not operate tours, control admission, manage availability, or handle provider cancellations and refunds.
How to reach us
Email our website team at info@florencewalkingtours.com. This is the best route for questions about this website and its pages.
What we can help with
- Outdated page details, broken links, and factual corrections.
- Questions about our guides, editorial content, or affiliate links.
- Website accessibility issues, with your device and browser if relevant.
- Editorial, partnership, and general website feedback.
What we cannot do — and who can
We cannot change, cancel, or refund a booking. Use the manage-booking link in your confirmation email or contact the booking platform through its account, app, or support channel.
We cannot change ticket dates, names, entry times, or reissue vouchers. The provider shown on your confirmation and voucher can help with those requests.
We cannot confirm operator availability or contact an operator on your behalf. Contact the provider or attraction directly for tour-day questions.
Already booked? Start here
Check your confirmation email, booking voucher, and provider account or app. Bookings made through third-party platforms are governed by that provider’s terms, and we cannot access their booking records.
How this site makes money
Some outbound booking links may be affiliate links. If you buy through one, we may receive a commission at no extra cost to you. This does not make us the official seller or tour operator.
Before you email
Please include the page URL, the section or topic, and what looks wrong or unclear. A screenshot can help. For a website issue, include your device and browser.
What not to send us
Do not send passwords, full card numbers, security codes, or unnecessary identity documents. For payment or booking issues, use the booking provider’s official support channel.
How we handle corrections
If you report a wrong price, closed entrance, or outdated opening time, we check it against the relevant official source. If the report is right, we correct the page. A factual correction is always useful.
Policies
Read our Privacy Policy, Terms, Disclaimer, and Editorial Policy.